Customer Service Advisor

Gateshead

£25,000 per annum

Full Time, permanent working 37.5 hours per week  across Monday - Sunday between 8am - 8pm

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

The Customer Service Advisor role:

• Taking inbound customer calls and creating work requests.

• Making outbound calls to depots to schedule jobs and provide updates.

• Producing accurate invoices using our internal systems and customer platforms.

• Resolving queries and complaints with ownership and urgency.

• Communicating across phone, email, and customer portals.

• Meeting individual and team KPIs such as call handling, accuracy, and productivity.

Requirements as a Customer Service Advisor:

Essential:

• Excellent customer service skills.

• Confident using computer systems (including Microsoft Excel).

• Experience handling high volumes of calls in a busy environment.

• Strong communication and problem-solving abilities.

Desirable:

• Experience working with SLAs and KPIs.

• Previous call centre or office admin experience.

• Knowledge of UK geography and mapping systems.

Benefits as a Customer Service Advisor:

• 264 hours Annual Leave (average 22 days)

• Additional holidays for long service

• A flexible pension scheme, including life assurance

• Enchanced maternity & paternity pay

• Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms

• Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)

• Health and wellbeing program

• Tyre Discount Schemes

• Refer a Friend Scheme

• Company Sick Pay

If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.

Apply today and start your journey with Tructyre.